FAQ

FAQ

Before you buy

Why choose noblechairs? (What makes a noblechair unique? Why buy a noblechair?)

noblechairs designs take inspiration from high-end luxury automobile seats. As a result all noblechairs combines the outstanding design of exotic car seats with the ergonomic characteristics of a high-end office chair.

This winning combination has accumulated in many industry awards making noblechairs the logical choice for everyone who chooses optimal comfort.

What are the differences between the EPIC, HERO and ICON?

To ensure our customers get the best from their noblechairs, we offer three distinct models to suit customer preference.

EPICThe original noblechair, known for its outstanding ergonomic properties, clean linesand racing-like aesthetic is suited for every racing and car enthusiast.

HEROThe classic gaming chair for the customer who is looking for a larger comfortable noblechair which offers additional support for your back with its integrated lumbar support.

ICON An elegant and stylish noblechair for the discerning customer who like simpler and more elegant designs.

Please check each model's individual webpage for further customisation options including colour and material.

noblechairs also makes several co-branded chairs in collaboration with partners. These include Sprout, BIG and Mercedes-AMG Petronas.

What are noblechairs made of?

noblechairs are made from a solid metal frame and soft cold-cured foam. Each model has quality casters and adjustable 4D armrests.

Customisation options are available. You can choose from a range of colours and fabrics such as PU leather, real leather and premium Napa leather

Orders and Payment

How can I pay for my order?

noblechairs accepts Visa, Mastercard and PayPal.

I have already placed an order, but I want to change the colour or model, what should I do?

Please contact Customer Support for guidance on how to make adjustments.

Where's my order?

Once you've placed an order, noblechairs will send you an automatic confirmation email. We will dispatch your order as soon as possible. Upon dispatch, you will receive another email confirming your order is on its way.

Shipping

What are noblechairs' shipping rates?

Shipping costs vary depending on your home country. Within Germany you can expect to pay 17.99 €. Within Austria you can expect to pay 29.99 €. For information on international orders please contact customer support for more information.

Where will you ship orders?

We ship all across Germany and most EU states. Please contact customer support if you live outside these regions for more information.

When can I expect to receive my order

For orders shipping within Germany, you should receive your order within 1-3 days. Outside of Germany, you will receive it within 7 days. Please contact customer support for more information.

Can I check my order's shipping status?

Upon dispatch, you will receive a tracking number from our shipping partner. Use this to check for up to date shipping information from their website.

Warranty, Returns and Refunds

Can I have a refund?

Refunds are possible if you return your order within 14 days and follow our guidance on returns.

How can I return my order?

Instructions on how to return your order are included in the shipped package.

Am I entitled to make a warranty claim?

Please consult: https://www.caseking.de/en/guarantee-and-warranty for information on warranty claims.

noblechairs customers are entitled to make statutory warranty claims. Warranty claims cannot be accepted based on damages resulting from improper or inappropriate use, faulty commissioning or assembly, natural wear, negligent or incorrect use, failure to observe the maintenance or operating instructions as well as improper repair work or modifications by the customer or third parties.

Assembly and maintenance

How do I assemble my noblechair?

Each order includes easy to follow assembly instructions. Work through this guide and you'll have your noblechair ready in no time.

How do I maintain my noblechair?

With our premium cleaning sets your noblechair will maintain its brand new look for many years. If you need, we also provide replacement parts for each chair.